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Showing posts with the label customer satisfaction

How to make your supply chain read your mind?

Forget about Siri! Talking to your iPhone is certainly cool. But you still have to tell Siri what you want and what Siri has to look for. Wouldn’t it be great, if your phone would anticipate, what you want to ask and give you the answer before you have even asked for? The same probably the case with supply chain managers. It is certainly cool to “talk” to the ERP system and get the system do the planning, the ordering, the invoicing, …. But like with my iPhone – every day I manually have to turn on the silent mode, when I go to bed, or I have to turn on the airplane mode when entering the airplane, or turn on/off Bluetooth for my headset in the office. I want these things to happen automatically, so I don’t have to worry about them anymore. Likewise the supply chain manager: He most likely would also appreciate, if certain actions would happen automatically and he did not have to worry about. So – how to make the supply chain read your mind? My answer to this...

What's your definition of supply chain?

From time to time I'm reading through the mails I get from my LinkedIn discussion group "Supply Chain Management Group ". I stumbled over a question, which made me very curious:  What is your two word definition of supply chain? For your convenience I list some of the answers here: - absolute certainty - real-time communication - demand matching - customer satisfaction - managed predictability - risk management - optimized flow - value add - realistic commitments - etc. I tend to add two more answers from my side - realtime monitoring - arviem services Realtime cargo monitoring does not solve all these ideas 100% itself. But realtime cargo monitoring could contribute substantially. Or to quote one of our clients: This is a no-brainer! Read about the mentioned discussion on LinkedIn yourself:   LinkedIn discussion