Monday, 26 January 2015

arviem Operations - a Look behind the Scenes

It’s all about logistics! But most of us do not even notice its existence. These days we can buy nearly every product in the world online and receive it at home within a few days. Millions of goods are packed, collected, stored, transported, transshipped and delivered daily. Many of these shipments do need special care because their contents are..

  • perishable
  • fragile
  • dangerous
  • time-critical
  • of high value
  • critical in terms of humidity or shock

That is where arviem’s Cargo Monitoring Services come into play. But for once I do not want to talk about the needs or the benefits our system is providing to our customers. This time I would like to introduce you to arviem’s Operations and I would like to let you take a short look behind the scenes.

Arviem Operations takes care of the daily business. The team ensures safe and on time deliveries and does the entire backend setup. Our Operations team works globally and deals with different cultures, and management levels as well as with Customs authorities, logistics service providers and with our customers at the same time. Since global cargo shipping never stops our team and system in on duty 24/7 at 365 days a year.
Balancing through all this is not the easiest and requires flexibility, experience and understanding from our team members.
The arviem Operations team is built up very flat and flexible. Devided in responsible persons for different geographical regions and customers our team supports and supplies our customers on the highest possible service level.


Logistics Services

Our logistics services is based on three pillars

  • Forecasts from our customers
  • Fine Global network of logistics service providers
  • Powerful web-based Operations platform

Normally a new customer-project starts with a pilot or test period in which arviem Operations is deeply involved. First time device supply and system setup is then being tested. Dashboard access and introduction is provided to our customers. As second step we create SOP’s (Standard Operations Processes) and implement a routine that is most beneficial and required least efforts for both parties. Of course our physical supplies and return of devices are depending on a frequent and reliable flow of information from either side. Our target here is to keep logistics costs as low as possible and to never run out of stock.

Customer Support Center

Arviem’s Customer Support belongs to the operations team’s responsibilities too. Highest reachability and ultra short response and resolution times are on our primer focus. This also requires high flexibility and system knowledge from our team members.

Development 

Our web-based monitoring platform is our „baby“. This powerful software is engineered and programmed 100% in-house and makes us flexible and extremely fast. Our system is the backbone for Operations and lets us work from all over the globe completely independent from time and places. Arviem Operations knows the platform like the back of their hands and is constantly improving it by defining the requirements for their Operations part. This is one of the funniest parts of our jobs because it leaves a lot of space for creativity and innovation. Our goal is controlling thousands of shipments over one perfectly optimized Operations dashboard so that our customers have the most efficient Cargo Monitoring Service ever built.

The Future

It’s all about logistics.. Providing best quality services and support, delivering on time at the right spots and improving our solution constantly are our goals for the future. We are looking forward meeting you, answering your questions or simply reading your feedback.


Wednesday, 14 January 2015

Moisture and Condensation as a Challenge for Cargo in Transit

One of the main problems our clients from all different industries encounter in terms of damage of cargo in transit is the moisture and condensation – especially on those shipments with long transit time. It is common practice to use moisture absorbing ‘desiccant’ bags in order to minimize the risk – but once saturated, they serve no further purpose. Also the risk is rather the condensation, which will happen depending on the dew point. Desiccant bags may marginally reduce the dew-point-threshold, but they can’t eliminate the risk of condensation.
The Relative humidity of an average shipment can easily vary between 40% and 90%. However, the up and down of the relative humidity is not always relevant and most likely will not affect the cargo as the container is a closed ecosystem.
Assuming a temperature of 11.5 °C with a relative humidity of 91% inside the container would lead to a dew point of 10.1 °C. Desiccant bags may reduce the relative humidity inside the container to 89% or 85%, which reduces the dew point only marginally to 9.8 °C and 9.1 °C, respectively.
If the outside temperature however in this example falls below 9 °C, condensation will happen and affect the cargo quality.

Attached picture shows the impact of condensation along the walls for a container full of coffee beans.
Thanks to real-time cargo monitoring, the shipper can be informed immediately when condensation most likely is happening and/or give a condensation-risk-forecast based on local weather forecast. It enables the shipper to make decisions on
  • reposition container
  • inspect container
  • claims handling
  • proactively inform client

At the same time, real-time monitoring also allows to
  • detect holes in the container, through which water can enter the container
  • improve the end-to-end performance,
  • improve the security

All this information allows to optimize supply-chain processes, mitigate future risk, reduce insurance premium and capital cost.