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"Logistics Control Tower" versus "Supply-Chain Resolution Hub"

Today's main Supply Chain Challenges are complexity, visibility and risk. While automation has made supply chains more efficient, they've also become more complex and convoluted. This is why we need a new approach to managing them: the resolution hub.

To understand this new approach, we'll explore some of today's most common problems with existing control towers and how they can be solved with a resolution hub solution that monitors, detects and resolves problems at scale in real-time.


Today's main Supply Chain challenges are complexity. Complexity is a challenge for all organisations, but it is especially difficult for SMEs who face challenges on multiple fronts:

●    Complexity is multi-dimensional, cross-functional and international in nature. It touches every part of the business from sourcing through manufacturing and delivery to sales and marketing.

●    You can't solve this problem alone - you need an ecosystem of partners that can help you with your challenges at each step along the way.


Today’s logistics control towers are approaches to monitoring and managing services – basically better dashboards.

Control towers are silo-based (e.g. logistics control tower), meaning that they collect data from multiple sources but don't share it across departments (e.g. with risk, finance, quality) or with other organizations. This makes it difficult for teams to collaborate on issues or identify the root causes of problems in time to take action before they worsen.

Control towers are not end-to-end: They only show you part of the picture – the parts relevant to your organization's specific needs – but they don't show how different parts fit together (or don't). In other words, control towers don't solve problems; they just make them easier to see when they happen again!


The resolution hub, on the other hand, is an end-to-end solution that monitors, detects, and resolves problems. It's an engine. The Resolution Hub also includes workflows and AI for decision support.

The Resolution Hub is a tool that helps you get the right person to the right problem at the right time. It's a centralized location where all issues go and has a workflow system that lets you manage, prioritize and resolve problems.


The resolution hub is the right approach for solving problems and taking action at scale. It's an engine, not a dashboard. The resolution hub can be used by anyone who wants to make their organization more effective, from top executives to frontline workers.


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